Ellie G

Do not buy from Selven

On Tuesday my partner rang Ford Dagenham in regards to a car he saw online, was told that it had been sent to Edgeware and that we had to purchase through Dagenham and the car to be brought back due to Edgeware not being able to MOT or Service the care due to it not having a garage. Was told that the car could be delivered to us by Friday. During the week a £200 deposit was paid for the car. The next day we was then asked for a further £5000 for the car as another deposit which we refused to pay as we had already paid the £200. I was told on Thursday afternoon that the car should be in Dagenham by Friday so an option was for me to collect or wait for delivery to my home address for the following week. Friday came and I was told that the car was not going to be delivered to Dagenham until the following week so I would not be able to get it until the very end of the following week. So I decided to ring Edgeware. I was told that I could buy from them and they went out of there way to send me a video of the car and came back to me within half an hour to say that it could be delivered first thing Monday morning. (I was told by Selven at Dagenham that I could not buy from Edgeware. I would have gone directly to Edgeware at the start of the week and would have already had the car) so I then rang Selven at Dagenham to ask for my refund back as I was going to purchase with Edgeware and that I no longer wanted to deal with Dagenham. Selven then told me that I couldn’t buy from Edgeware as the car was still showing on there forecourt so I then told him I had spoken to Edgeware and the car was not even on there system as being sent back to Dagenham. I told him that he lied to me as on Tuesday he stated that I couldn’t buy from Edgeware but I had spoke to Them and I could. He then was flapping and saying he couldn’t refund me the money I then told him again that he was a liar and that I did not want to do buisness with there branch! He told me that he didn’t want to loose the sale And so I told him again I no longer wanted to deal with Dagenham and that I wanted a refund. He then told me abruptly He would refund me and then and hung the phone up. When your investing a lot of money in a car you expect a service of trust and common curtesy. All because he didn’t want to loose a sale and commission he lied from the off. Dagenham Ford is not a good place to buy from, you constantly get fobbed off and told different things daily.