Mr G

Dangerous vehicle! Appalling treatment!

On the 15/12/2021 my wife suffered a catastrophic brake failure on the car we bought via #CarFinance247 from #AssuredCarSales who proclaimed to be AA #1breakdownprovider approved car dealership. According to AA website all vehicles should be inspected by them prior to being listed for sale. On reporting this matter to #AssuredCarSales they denied all responsibility and said we were suffering from "buyer's remorse". #CarFinance247 took no responsibility saying they were just the broker and to contact #MoneybarnUK. I logged a complaint with Moneybarn #MoneybarnUK took 2 months to respond and when they did finally respond they said that as it was over the 56 days to report the matter to the #financialombudsman both recommended I get an independent engineers report from ACE. #CarFinance247 accepted some responsibility from the #IndepdentEngineersReport and the matter would finally be looked into. The deadline given was the 28thMarch 2022. #AssuredCarSales have not been in contact, but have suggested the report from #ACE was contradictory. 4 months later, we are still without a car living in a rural location, having pressure from work in regard to this, plus problems with day-to-day family life. All we want are answers, responsibility & compensation for this trauma #AssuredCarSales #AA #CarFinance247 #MoneybarnUK