Anonymous

Disappointing

Everything was fine up to my taking delivery of my new VW campervan. It turned out to be delivered without the key needed to fill the water point. I contacted the firm by email and did not get a reply. The following day I spoke to a (receptionist?) who said she would pass on the message, but again I had no reply. I tried by phone a third time to speak to the salesman only to be told he was busy with a customer but he would get back. He didn't. By this time I was also aware that the vehicle I had traded in had not had its registration changed to 'Trade' ownership and I consequently would not be getting my VED back from Swansea. I sent a formal mail to the Company outlining my issues with them - but again had no response. I also had to arrange my own 'second key' following being told a right story regarding the unavailability of the original. I really have no idea as to why the firm should have dealt with me in this way but this is the result - a bad write up on this review site!