Thomas J

Communication not as expected

Whilst booking my car in for it's next service i have just discovered that the spark plugs and gear box oil should have been changed 7,000 miles ago. I was not made aware of this on collecting my car on the last service. At the last service my car was within 2,000 miles of requiring the additional work, so had this been i been made aware at the point of booking (or on the day) I would had all this work completed in one go as the car was in warranty. I have lost faith in Audi and the point in having an expensive service if this is the protection and care i am given.