Helen G

Absolutely thrilled

I bought my 1st Audi last week, a gorgeous white Q2. We were greeted on our 1st visit very warmly by a young female member of staff who advised us her colleague would come to assist us shortly. Which he did. We met Simon who was incredibly professional with his car knowledge! He was very patient showing us lots of options as browsed around. When I finally decided on the vehicle I was going to buy, nothing was too much trouble. Including the prompt call backs,, the reception staff passing messages, and the guidance throughout the whole process. To sign finance documents I could only make it on a Wednesday which was Simon’s day off, but even that was no problems, his colleague Andrew very kindly stepped in and ensured everything was taken care of. Another great guy explaining everything clearly to me. On collecting my Audi Q2 I received a lovely surprise bottle of fizz in my spotless car. Simon then spent a huge amount of time showing me all the controls and tips I may find useful. I drove off nervously but was absolutely thrilled with my Q2 during the journey home. A few days later Simon called me to check in how everything was going,, another nice touch of the impeccable customer service I’ve received throughout. Many thanks to the whole team.