Anonymous

LED UP THE GARDEN PATH

Called last week to view the Tucson Motability options, had a look at a model located in the showroom. Introduced to two members of the sales staff who we informed that we would be looking for an automatic Tucson as heath issues prevents me from driving a manual version. We were told that no automatic versions were on the premises so we made an appointment to return to have a test drive in an automatic model which they assured us that they would have one available for us to test drive when we kept our appointment on Tuesday. Whilst arriving a little later than the appointed time we entered the garage and approached a sales person and informed him that we had an appointment for to test drive an automatic Tucson, to be met with his response to us that they had no automatic version of the car in their garage. He did not seem aware that we had an appointment so off he went to discuss with the 'Fleet Manager' (whom we had met with on the previous Saturday morning and who confirmed that he would make the further appointment) leaving us in limbo for several minutes whilst they had a chat. Eventually the sales person came back to us again confirming that they had not got an automatic Tucson for us to test drive. The Fleet Manager Russel interjected informing us that we had never advised him of our requirement for an automatic vehicle and that they had a manual version for a trial drive. (if we had wanted a manual to test drive we could have done it on our first visit) Again he insisted that we were told that an manual vehicle test drive was being booked and upon correcting him he went on to say that 'if' he had said that he was sorry and that was a misunderstanding on his behalf. We informed him again that this appointment was made for us to have a test drive in an automatic Tucson upon our second appointment. This is why we made the further appointment in the first place. Russel was not in the least fazed during the debate in fabricating a lame excuse. Having heard enough from him we got up and left totally disgusted by the way we were treated. It was quite obvious that no further appointment was made for us by him an that he had completely forgot about us returning than making up lies that we had called to test drive a manual version, which we were not!. Finally, I would caution any person entitled to a Motability vehicle or a prospective purchaser to give this place a wide berth as these people have no scruples nor customer care, capable of telling you anything (without shame) How they run this business is a mystery to us as they demonstrated that they cannot admit their mistakes when trying to insist that we were wrong. What happened to the old saying that 'The Customer is Always Right'? Believe you me it does not exist in this place.