Rajdeep R

Aweful experience with post sale servici

Aweful experience. Bought a service plan with new BMW in March 2019. Harry Fairbairn GIFFNOCK refused to service more than once. Paperwork states includes MOT but then was told “not included “. Staff at service centre gave in correct advice last month during brake oil change about when my next service would be due. Went back after the required mileage was done but refused service again. Now the service plan is expiring. No consideration given about less mileage made due to covid lockdown. My car states service due in about 2000 miles but these guys still refused. At the end it appears i paid £399 for one service we only. Wasted so much time revisiting the dealer for servicing as per advice by their own staff after getting the required mileage to be refused again. FEEL CHEATED BY THIs COMPANY. Guys please avoid buying the service plan and also stay away from Harry Fairbairn Giffnock if you can