Ian M

Our only requirement was a reliable car

While this review is now quite belated, I wanted to leave something to let others know of our experience. In 2020, having got fed up of our existing car being unreliable we wanted a replacement. With a young son our only real requirement was that it had to be reliable, and knowing this Moulsham Motors sold us a Ford Galaxy. Upon returning to collect the car it wouldn't start. After about ten minutes of the staff trying to get it started I went home to await an update. An hour or so later I got a call to return; it was running fine and I could collect the car. Up to this point I had been dealing with Paul Morris, who is very helpful, patient and polite, but I now found myself talking to a different salesman. Shorter, stockier, probably older than Paul, he proceeded to (as I later found out) lie to me about the reasons for the car not starting. As I considered whether to go ahead with the purchase, he became more and more impatient, which culminated in him saying "Look, do you want the car or not? Because if you don't I'll find someone else to sell it to". With hindsight I should have walked away, but I agreed to buy the car. A couple of days later, while miles away from home, the car wouldn't start. The AA identified a faulty fuel pump, and said we were lucky it went when the car was stationery rather than while driving. I got the car towed back home and the next day Paul Morris came round to collect it. Obviously it wasn't starting, so he had to arrange to have it towed away. We eventually got our money back, and purchased a car from elsewhere. The reason I wanted to leave a review was having specified to the dealership that with a young child our overriding requirement was for a reliable car, they sold us one which they knew was anything but. I can't recommend somewhere that would do that.