Anonymous

Poor Customer Service lack of paperwork

Our car was stolen and I called Mothers4U to ask for a copy of the purchase receipt for my insurance claim. We purchased the car 1.5 years ago. I was told they don't keep paperwork that far back. They only keep receipts for the past 12 months. I said we spent ages there while you put everything into the computer system could you not print that out. He said they updated their systems, so no. I was told that they 150 cars a month, so they can't keep all those receipts, (150 receipts a month is not that many.) I wonder what HMRC would make of their lack to paperwork. He also seemed to miss the whole point, our car was stolen and we were now going to purchase another car. If they'd been any help at all to us, we would've gone back to them and bought the car from them. But the rude customer service and lack of making any effort to help us raised our suspicions of them as a company.