Jonathan G

Outstanding dealer, superb car

We purchased a 2010 Saab 9-5 saloon from John Kilkenny and in fact placed a deposit on the car sight unseen and flew up to collect it. John met us at the airport in our gleaming new car and left us to have a look through the car and its documents. Everything was exactly as described and John is a very straight, fast talking and approachable fellow. Here's where things get exceptional though. They say that you never judge insurance until you make a claim and so it is with dealers. You really find out what they're like when things go wrong, not when they are giving you their smooth sales patter! Unfortunately our car had a couple of issues post sale - a broken seat heater and an issue with the ludicrously expensive glow plugs. I wrote to John and said I didn't think I should have to repair these items at my cost as they were faults at the time of sale and he replied immediately and apologised and told us to get these items repaired at our local Saab specialist and send him the bill. The work was just into 4 figures and true to his word John has just called my wife this morning to say he has paid for the work. It's rare to find such exceptional service nowadays. John is absolutely honest, keen to make sure you are happy with the car and totally professional. I wouldn't hesitate to recommend him or his garage to anyone - especially if you are in the market for a nice Saab, and he has some exceptionally nice ones!