Anthony C

Poor customer service

Very poor sales team at Johnson's Mazda Oxford. I was interested in buying a vehicle to be delivered, salesman gave me a call and walked around the car and said there was nothing wrong with the cars bodywork and said he could not find a fault, showroom condition! The salesman took a £500 deposit over the phone I then had to make £12500 bank transfer as they would not accept card payment for the remaining amount. Barclays online security was to be made over 3 separate days to make payment. During this time I was not given a delivery date, I kept asking but they would not give me a date until the payment was made in full. I had to hire a car for 3 days so I could get to work so I decided to pick the car up my self. I traveled all the way from Okehampton to Oxford by train just to find that the vehicle had 3 chips on the window screen many chips on the bonnet and the roof as well as a discoloured bonnet. The salesman said I would need to claim off my car insurance to repair the window screen and they would reimburse me £40 with a receipt of works done. I had the car insured before I entered the car show room as I was travelling on to London and then back to Devon. I decided not to buy the car and I was now stranded in Oxford distraught and not know what to do next. I gave the salesman my full bank details for a refund which they said it could be five working days to get my £13000 back in to my account. This cost me £130 to hire a vehicle for 3 days, train journeys totaling £200 and two days off work. After many phone calls I finally got my money back over a week later. I needed a vehicle to get to work so I had to get finance so I could buy another. I went to Cazoo and got the full five-star treatment and a perfect car with excellent customer service.