Steve P

Shambolic

I would not even trust them with a pizza order (alone a Honda CB125R)... A friend and I liked the look of the Honda CB125R so placed an order on December 19th 2021(We also both paid a deposit of £500 with the balance to be paid on delivery). We were given an estimated handover date of 28/02/2022 by them (which we were happy with). After ordering we did have a query about getting a Top Box fitted which we were quoted £299 for (apparently their technicians are paid £150 per hour and hence the extortionate cost, their salesmen advised us to therefore get it done locally ourselves after delivery by a small garage). At the same time the original salesperson also informed us in early January 2021 that he was leaving but told us not to worry and that "we would be very well looked after by the team". Anyway on February 14th 2021 my friend and I went into Honda Chiswick again and made enquires with a different salesman who said that they would be in touch about a delivery date and yet again we were advised of the Top Box quotation of £299 which apparently included a discount! Following this visit on February 24th I emailed the salesman again enquiring about when the bikes would arrive and got no reply. I emailed again on March 2nd and got no reply so I called them today and enquired and emailed again and got the following reply: "Hi Stephen, Thank you for your email. I understand that there has been a delay in keeping you updated. This is obviously very bad service and I apologise for that. The salesman involved in selling these bikes has left and that has led to a disconnect. I think that the cb125r is very very delayed and I am unable to supply an accurate time line. I would just be guessing to be honest. I will ask a manager to contact you next week to discuss how you feel about this." Well almost 3 months after ordering, my friend and I have no idea when our motorbikes are going to arrive. The salesperson did not even have the decency to reply to my emails until I said I was going to give them a review! I do not need a manager to contact me and discuss how I feel about this, I would just like to know when the motorbikes are going to be delivered? The salesman did not even have the decency to call me and apologise. I can only assume they have sold the bikes we ordered to someone else... Please let me know if you recently bought a Black Honda CB125R from them without having to wait 2 and a half months! Honda Chiswick, shame on you! Please only reply to tell me and other potential customers when our motorcycles are going to arrive and to apologise again for this completely unacceptable level of customer service.