CARL R

Awful service with a hint of Dishonesty

I took my car to Chandlers Rustington for a Full service, they have looked after our X5 for the last few years. When i took my car into Chandlers everything was working perfectly on the car, it just needed a full service £680. They serviced the vehicle and i was sent a video stating the vehicle needed no further work and everything was working perfectly. When i came to collect the vehicle it had a message on the Idrive i had not seen before. It stated "No Acoustic Tones" which i never seen before, All the sounds from the vehicle had stopped No Radio, warning sounds of any kind. I drove the car home and phoned the garage. They told me to bring the car back the next day and told me it was probably something small. It turns out a part had stopped working and it was going to cost £880, i explained the part was working fine when i brought it in. The guy disagreed with this, but he said he could plug it in and tell me exactly when the part failed. Which turns out to be when they had my car, they refused to acknowledge this fact and it was "just one of those things". I spoke to the manager and after a heated discussion he agreed it happened while it was with them but he would still charge me £550!! I had no option but to pay for this repair but i feel very let down by Chandlers. I will never bring my car to them again, and intend to make a formal complaint. I`m writing this review in a aim to warn others when using this garage. I have also emailed the TV show "rip of Britain" to see if they could help me further. As BMW head office say it`s all down to the dealership!.