Anonymous

Poor after sales

Bought new Mini Countryman at the end of June. Loved it. Problems started with the frosty weather. Rubbers round doors froze together and I couldn't access car. Discussed prolem with dealer then got passed from pillar to post with no solution. With great reluctance the car went back to the dealer at great cost to myself. Only solution was to put me in another Mini!!! Why would I go down that route again? Really disgusted with whole process and feel really let down. A 4x4 that you can't get into is not fit for purpose. But....why should they care....they wouldn't lose out. Poor follow up service.