Ed T

Terrible customer service

Purchased a high end Mercedes from CarShop in Sheffield. Within 24 hrs the engine light came on whilst on the motorway and the car went into "Limp Mode" spoke to central customer services who were not very helpful at all (I'm only a customer) so i decided to show up in person at the sheffield depot, was told it was okay to drive and it required a couple of sensers. Re booked the car in on the earliest possible date ( a week later as they were busy!!) Took the car in got a call 4 hrs later we need to order the parts can you bring it back in 2 weeks as our diary is full!!! The long and short of it I have been sold a car that is dangerous and un roadworthy, they wouldn't give a courtesy car either and I am now losing money as i cannot do my job. Terrible company and customer service