Anonymous

Really poor experience

Went to a view a car described as "stunning" which was anything but and not properly prepared for sale - the car looked like it had only been wiped over with a cloth (could still see the dirty swirl marks which came off easily with a light drag of the finger) and had some tyre shine applied. The car had one kerbed alloy, another alloy with a significant area of corrosion, knocking front suspension, extensive damage to front bumper requiring a respray and lots of other cosmetic damage that would have easily come out with a good machine polish. We asked to take the car for a test drive and the first response form the vendor was not to introduce himself but to ask whether we were happy with the price! This quickly escalated into not wanting us to take the car out to get it dirty for him to have to spend another two hours cleaning the car. I have never come across such appalling interpersonal and sales skills - refusing a test drive and then arguing with a customer within seconds of meeting and engaging with them!!! How can you trust and do business with a car salesman who behaves like this? Eventually went for a test drive where we noticed the knocking suspension, which the vendor tried to explain as being caused by the undulating road surface! It wasn't, it's more likely to be worn upper wishbones, a known problem with the model. The car was otherwise ok to drive, but the experience had been so soured by that time we walked away. I can only imagine what would happen if we'd bought the car and later found another problem with it - from our experience of looking to buy a car from this vendor I fully imagine the aftersales would be dreadful, based upon our experience of someone who argues about a test drive when trying to sell a car to save themselves an alleged two hours cleaning! Which leads me to easily believe the problems other buyers have reported here. If you're advertising cars for top money their appearance should at least reflect the price, this car was going to cost another £300+ to be up to the standard of the asking price yet the vendor couldn't be bothered to give it a proper polish, or be nice to customers, and clearly had no intention of paying for the work needed before selling it - we had to get a quote to spray the bumper! Without doubt the worst example of a car salesmanship we have experienced and worst (attempted) car buying experience!