David

Good Experience

I ordered a 1.2 petrol 130 auto mokka Elite Premuim at the end of Oct 2021. Knowing full well that there was a shortage of car semiconductor chips and also delays on new cars . I was not in a hurry, and I was expecting the car around February 2022. Tom Gemmell was the salesman at Underwood's Clacton who assisted me with the whole process. Any questions I had Tom was able to respond to my emails. Or phone calls throughout the wait Initially I was looking at a corsa Electric but realistically I haven't got the charging infrastructure where I live. I looked at the Mokka and went out on a test drive . This is a totally new design from the old Mokka which I have previously driven The new look Mokka in my opinion is better in design and performance. Tom was able to apply for me the partnership discount which he patiently applied. He has been incredibly helpful and patient assisting with my purchase. Tom is really switched on and can talk through realistically what the needs of the customer might benefit from. I believe he wants you to be happy with the car you buy . Therefore his attention to detail is both helpful and reassuring. I have a disability although I don't qualify for the motorbility. Therefore having a car with a raised body has been helpful with ease of getting in and out. Tom has taken me through the sale with the warranty and I chose to take the gap insurance. I also had the car protection "Supergard" spray on the exterior and interior. I am also thinking about taking out the service plan. The car was valeted and I had new velvor mats and boot mat which I purchased. Tom also had made the time to discuss with me about the parking assist technology after my sale. I picked up on the car on the 31st January. Which was worth the wait. I wasnt in a great place late last year after a couple of operations and Tom just helped me without rushing to make a good informed choice . He has been driving around in a company Mokka.. So he knows what he is talking about. I felt that I could relate to him as he is a very pleasant guy with a sense of humour. But also knows a lot about the product. I previously had a Skoda from Underwood's Colchester and I had a good experience with the salesman there. So this seems to me a good company to buy a car from. Thank you Tom and the staff at Underwood's Clacton who have made this a good purchase Experience.