Marcus

Worst experience

Bought car from them. Car had 2 buckled wheels. Spoken with dealership to deal with this. As, I wanted to return the vehicle. They asked me to get a health check from Mercedes dealership so I did. It came back as it had buckled wheels. They didn't believe that the report was correct. So, asked me to take it to one of their branches in Batley. They run a health check again and basically said the same thing what Mercedes dealership had said. So, they told me they would get me two brand new wheels. After waiting for 3 weeks the manager Andrew Jackson came back to me and said it is too expensive and would get me a refurbished wheels and he claimed that they're as good as brand new wheels? I mean seriously??? At this point I am thinking does he even know anything about cars?! I mean who would say a refurbished wheels are as good as brand new wheels? Furthermore, I didn't agree to that. So, returned the vehicle to them and even though it was not my fault and wanted to return the vehicle after knowing there was buckled wheels. They kept delaying everything and hold me responsible for mileage and made a deduction for that from my Deposit. Long store short. Don't even trust " EVANS HALSHAW FORD WREXHAM". As, Andrew Jackson and Andy are the worst managers to talk to and deal with as they would do anything to take money off you and when it comes to sort your problems out with the vehicle they never return the calls to you nor respond to your e-mails. Worst Branch Ever. With worst Manager. They do not know anything about cars. They only car about selling their cars and not their consumers. They would do anything till they get the money off you.