Dan

Corrupt Greedy Dishinest AVOID

No Clarity Untrustworthy not Transparent £4500 profit with no warranty raised price £3166 vat did not qualify for vat. Greedy, dishonest, deceitful sales & Branch manager & proprietor no compassion. I Reserved a 2018 Toyota Proace advertised on HPL Motors website and Autotrader for £15832 no vat with a total price of £15832 (screenshots to prove) The following day I had a call from Seon Barnes saying the van was plus vat total £18999, he asked if this is still ok and was i vat registered, I said no, then the hpl website and auto trader advert was then revised to £15832 plus vat (very lively) within minutes. I suspected something was fishy at this point. (Screenshots to prove) He then sent a video and the service receipts, I agreed to proceed and paid a deposit knowing I could claim back the vat later when registered. I was then sent an invoice from HPL Motors which totalled £18999 no mention of vat. I went back to HPL and questioned the invoice saying it was not correct and requested it be revised to show the vat as vat was not shown separately. I was very suspicious. So I done some googling and managed to track down the owner of the van from the service receipts, who confirmed he has sold the van to HPL for 14500 no vat. I pointed this out to HPL motors and that if no vat was to be added to the £15832 then the price should be £15832 as advertised as there was no vat to be added. I was then told that the van had no vat and was £18999 no vat and if I did not want it I would be refunded my deposit. I felt like HPL was trying to inflate the price having a lot of interest and a reservation by myself within a short time of listing it. I copied in the owner J Herman whilst emailing the branch manager Colin whilst trying to resolve and had no response from him either. HPL Motors Preston are breaking the Motor Industry Codes of Practice I told HPL Motors that I would inform the regulators FCA and the Motor Ombudsman and publish reviews and inform all social media and take my story to the press to stop this happening to anyone else in the future. Extremely dissatisfied D Smith (see below response from branch manager) Hi danny We are unable to amend the invoice as the van is 18999 no vat Price was changed to 15832.50+vat so it advertised correctly on all our platforms Thanks Colin Jeffrey Retail Manager Preston Branch Hi Danny Sorry for taking a while to get back to you, I have done a full investigation into this for you I’ve listened to all the phone calls between yourself and Sean and from the first phone call you was told it’s 18999 inclusive of VAT. We purchased the van with out VAT so we are unable to change the order form to show VAT unfortunately, if you don’t want to proceed with the purchase we are more than happy to refund all monies back to you or if you would like to still proceed we can arrange for you to come and collect the van Sorry for any inconvenience this may of caused Kind Regards Colin Jeffrey Retail Manager Preston Branch