Cameron

Dishonesty

If I could give 0 star I would. It is the poorest service I have received from them. Their standard of service is 0 compared to before. 19.05.21 I dropped off car with my 3 year old boy and left the child car seat at the back. A joie 0-12 years car seat circa £200 which was missing on pick up. The service was for an electrical fault that made a noise and car doors not working with the key fob. No update on car until nearly 6 months after dropping off the car. Called about a dozens times for an update throughout this 6 month period but usually without success or resolve and no one replying. They finally took a look at it and gave an estimate for the works on 15.11.21. They said it would be ready in a week. No one called. I called 3 more times before I could establish what was happening with my car. I finally got hold of someone telling me my car was ready for pick up on 24.12.21. I fell sick over Christmas and New Year. I Picked up car on 11.01.22. Noticed baby car seat was missing. They tried to look for it for about an hour and no result. They then gave a business card and said to email about it. Not even an apology and tried to insinuate that we were lying and there was no baby seat. Wow. I cannot believe how shoddy and unprofessional they dealt with it all. I called the police to report the missing car seat. Drove car back and the doors still don’t work. The electrical fault is still present. Called bmw headquarters to complain about the missing car seat and said they would escalate it. They said as they were an independent they could only do so much. 24.01.22 I received a call from them to tell me that I’m a liar about the baby car seat and that the doors not working would cost me more money. I have already paid £1670.96 for electrical works which are incomplete. I have contacted trading Standards and will issue a claims against them. How they can operate as a legitimate business baffles me. Someone else who said that you should take pictures before it goes into service with them is right but I’m sure that they would then turn around and say the photos were doctored. They are so far from being professional that they do not even compare to smaller garages. Simply, DO NOT use them. It’s at your own risk and there is no guarantee for your works as they are seen as independent and act unfairly very often to paying customers and in breach of their contract. There are many negative reviews which show their breaches of contract with many others. Again, like another reviewer I have no inclination in getting a bmw in my next car purchase as they are my local branch and I would definitely not want to use them again. Dishonest. Theft. Slander. Are not the words you associate with a bmw service garage. Chandlers Brighton is NOT a legitimate business. I feel for the so many that have been treated so badly in such challenging times as these. It is beyond words. They simply do not want to take responsibility ,breach their contract and think they are not held accountable if they simply deny your legitimate claims. Totally appalling.