Mark A

Worst service i have ever received !

Such a shame - thought i was going to get good service from what I assumed to be a reputable dealer - collected car as arranged ... not even been cleaned - dirty interior and just a quick handwash with no dry to the exterior - all interior windows were dirty - got up the day after to look at my pride and joy .... to discover the car had a flat tyre - took it to my local garage who found a slow puncture - checked all other tyres and all had minimal air - this was after a full BMW safety check the day before ? I think not ! On trip home the windscreen needed a wash and wipe - guess what ... not even a drop of water/screenwash - advised Sandal of the issues and was advised nothing will be done as I should have given them the opportunity to fix the trye - I live 20 miles away from Sandal BMW - How was I supposed to get there with 3 tyres inflated - Shocking service - will never use them again and will not be recommending them to use - plenty of other dealers out there