Lauren M

Painful Experience

Me and my partner wanted a bigger car to start our family and wanted to part exchange our current Mercedes CLA for an Audi Q3 . We travelled 3 hours to meet with Fedz who was very polite over the phone when we first spoke in arranging our initial appointment , when arrived after leaving London early hours to collect our new car Fedz had forgotten our appointment time and was not really professional through out the process, he called my partner ''babe'' and constantly whistled , also the paper work took over an hour to sort out which we had to wait around.. We was told our current part exchange would be settled within 48hrs with our finance partner Close Brothers however a week later and it has still not been settled i was told today it will take another 48hrs? very confusing and misleading also worrying from our end. When we drove our new vehicle away we was relieved and delighted to get away and start fresh with our new family car ( we thought ) when driving on the motorway we was getting flashed constantly by other drivers who advised we had no brake tail lights when coming to a stop! we were shocked and confused as the vehicle had undergone a service and MOT in november/december time, and was sold on the basis everything was fine, when we got back we called Fedz and said we was not happy he advised us to take to a reapair garage at our own cost but would be re-imbursed by him if cost was reasonable, when we obtained a quote for repairs we was told we would need new brake lights and fuse/switch which cost us over £223 we were devastated and had to pay this, we then sent the invoice to Parkland Motors to be re-imbursed and was told by Fedz it will take 48hrs until we would receive the money back, we still haven't received this despite calling them again this morning having to chase again.. Overall I would not use this dealer again because of the recent experience , the turnaround is very slow in every aspect and not very professional , i don't feel we was looked after properly and the service could of been much more better from Parkland motors and the vehicle checked again before driving away as our lives had been potentially in danger on the motorway back to London. This was also my partners first car in her name and this has really put her off using a dealer in the future.