Cheryl L

Lewis

Kingstanding car sales When we arrived noone was there we didnt realise appointment only so we waited when someone arrived they were quite nice and let us have a look at the vw cabriolet . he didnt seem to know an awful lot about the car ,he seemed to hover and not allow us to fully look at all the car ,   we asked about the log book which he only had a picture we asked about previous history he non ( of which we excepted and v5 could be done online by the photo) we asked to look at mot which we picked up advisories that were quite serious the brake pads needed doing we did raise this with him so went out to the car to look we did tell him they needed doing . after went for a test drive which was pleasent although the guy from the garage didnt seem to want it to be a long test drive and was quite insistant we go back my husband had to ask for me to have a test drive which i did but seem a little hovered over .. Regardless we liked the car got back to the garage and i was a little concerned about the mould in tbe back he assured me its because it has been standing for a while not used which we accepted i was assured after asking quite firmly for a service that it would recieve one . we left a deposit to come back at the end of the week to collect . when we went back for the car they were all pleasent and paperwork was completed still seemed to be a bit unsure of things in the car as we asked about door card replacement ( money taken off for this ) however once we left we found that warning light was on all the way home for brake pads which we asked to be changed but he wouldnt do that ,  we found sensors is not work as the radio put in the car was not original ,  the drop top roof has a small section where it doesnt close as tight as it should ,  non of the interior lights work and arent even connected ,  electric wing mirrors dont work at all and with inspection taking off door card find that wiring is taped so wiring was broken at some point . none of this was picked up when the car was supposedly serviced ( only oil and filter changed) and the garage apparently cleaned the entire car so these things should have been picked up by them . they can al be rectified at cost but i think they should be paying more attention to letting the customer look properly and doing things like a service and advisories on a car mot when they are of a serious nature like brakes . they also need to LISTEN to there customers when they say the pads need changing these should have been checked especially when the warning appears on the dash ! . i am extremley disappointed that the things that were wrong were not brought too our attention and that a proper FULL service wasnt carried out and that they had this car for a while and havent checked it properly if they had the issues we have found would have either been stated or rectified . Also with them charging a £149 admin fee when given cash payment is a joke ! . just be careful nice guys but dont fully check there cars and they do hover hang over you when  your looking at a vehicle . we accept we took the car regardless as it is a nice car and my husband can fix all the faults what we dont like is the fact these issues werent told to us and werent rectified and that they left serious issues like the brake pads undone .