Anonymous

Avoid at at all cost

They tried to charge £7300. for works costing £1400. A pothole took out 2 tyres and damaged 2 wheels. Rybrook insisting suspension damage had occurred and subsequently would have caused steering rack, ball joint .etc etc Given the quote we engaged the insurers. The insurers rejected Rybrook quote. Rybrook would not release the vehicle as they attempted to charge storage for the vehicle. We eventually got the car released to the insurers where it was taken to another BMW Main dealership for geometry checks and assessment of the suspension. No damage was found to the suspension or steering components. Having having 2 conflicting BMW reports I arranged for a third BMW main dealership to assess the suspected damage. No damage was found and the car was given a clean bill of health with just 2 tyres and wheels changed. I have entered their complaints procedure and Rybrook maintain there was damage but none has been found 1 independent (Insurer) garage + 2 BMW main dealership vs Rybrook Warwick. I will continue with the complaints procedure to ensure they are exposed and held to account for inflating quotes