Anonymous

Can this garage really be trusted !

A younger member of my family, dropped their mobility vehicle off for its second service/valet . Once out of Loughborough realised they’d left personal belongings in the footwell of rear seat , decided not to act as it was with “ Mercedes “ ! Mistake !!!! This was on a Wednesday. Picked vehicle up , all ok ! On Friday evening, the owner of vehicle had three requests of purchases on two separate cards , sent to their phone !! Luckily they were able to decline as they knew it wasn’t themselves. They then realised their personal belongings were still in the car . When they went through their purse , they noticed the two bank cards / accounts which were trying to be used , we’re not in the place where they know they are kept . !!!! This was reported on Saturday morning. Details taken by a member of management, who took all details, apologised, and said it would be dealt with by members of management! The following Friday, I called to see what was happening, as there had been no email , text , phone call , to offer apologies , nothing what so ever . The lady I spoke , I think it was Leanne , basically said it was our mistake for leaving personal property, cards get cloned all the time , and there’s no way they could trace if it happened on their premises. Wow , is this really how you deal with , possible fraud ! I asked for her to call the owner , she did on Saturday, but unfortunately the owner couldn’t take the call . Leanne left a message saying she will try on Monday . That try never happened and still hasn’t . The service, incident happened on Wednesday 1st December. “Mercedes “ wow ! Happy to leave people working for them who go through personal belongings , and try to commit fraud! Shocking , and diabolical in the way it was handled. Do not leave anything in your vehicle at this garage