Matt

Don’t waste your time. Shocking.

Where to start? 1. Not one, but two members of staff valued my partner’s car incorrectly, then reduced the part-exchange offer a day later - despite a deal being made in person between my partner and the salesperson. One of these members of staff was a manager, who quoted “our usual system was down and we typed the registration in wrong and the Mini appeared as an Audi A1”. Correct me if I’m wrong, but surely someone valuing cars should be able to tell the difference. The only saving grace came in the form of a “goodwill gesture” of a ceramic coating and window tints. We found the entire initial sales process tedious, and the staff unprofessional. 2. After the initial disagreement (and our subsequent loss of money), whenever my partner required any additional, pre-arranged services, or proof of purchase, we had to contact them ourselves and spend a week chasing what they said they’d send in a day. 3. On the day of pickup, no information was given to my partner to inform her of what to do or what to bring with her - being a first time part-exchange for her, she found this stressful to say the least. When she did pick the car up, the windows had not been tinted and we were told she would have to take it to a pre-arranged appointment at a tinting company - no problem. 4. It’s been over a month, and the only information my partner has been given from the salesperson regarding the tints was, “I’ll call you back with some dates soon”. In all honesty, I’ve had to chase Vauxhall Wakefield for that much information, provided more expertise on some of their own processes than their manager did, and arranged times and dates for phone calls/appointments for them, that I’m now beginning to wonder when I’ll get my first wage.