Steve F

Shocking customer service

I bought a BMW M4 off Manor House Autos and as part of the deal was that they agreed to have it serviced (it was overdue) and ensure that the iDrive was updated to show it had been serviced - as that's where all potential future owners would be checking for FSH. I had it in writing this would be done. The car was delivered to my house without it being done. The delivery driver rang head office before I proceeded with final payment and I was assured it was an oversight and this would be corrected the next morning. It's been 3 weeks since I bought the car now and I've sent 5 different follow up emails to find out when this will be done. Not one email has been replied to since I've bought the car. I've emailed so I have written proof of conversations rather than get into a my word against theirs argument by using the phone, plus we'd carried out all previous communication by email. So they clearly don't usually have a problem with this medium. Given the car in question cost nearly £40k and this was promised (in writing) as part of the deal, the fact I'm now being ignored is totally shocking customer service IMO. Cannot recommend this company unfortunately.