Meeta S

Liars not to be trusted

Was told of their drive away insurance during conversations with the salesman David Van Geene and asked about this insurance was told not to worry we'll sort it when making arrangements to pick the car up (knowing I was travelling from Wirral to London). Arrived and it was never sorted. Then told this is something I have to sort but never advised of this beforehand and never given the number to do this. David then denies ever telling me about this insurance. I contact their manager Andrew and told him this is wrong. He contradicts himself saying they don't have to tell me but should tell me about services they offer?! Andrew looks into it further and tells me about the initial conversation where I said it sounds interesting (making David a liar because he said it was never discussed) and apparently that means I'm not interested so they don't have to fully inform their customers. My advice would be don't bother go somewhere where they do what they say and can keep their story straight.