Jon C
Hopefully things will improve now
Just received an email saying that Mercedes Benz Epsom has been sold to a group with much better customer service history. After my experience with my 1st year service, I vowed never to take my car to this dealership again. However, if they change all the staff there and bring in a new team, I'll consider it. I have never experienced such incompetence. They refused to top up the adblue, until I complained and pointed it out. I even got my car back with under inflated tyres! How is that possible? Hopefully things will improve now.