Reece T

DO NOT USE

**** DO NOT USE **** My Experience using Auto-vogue is the following. Over the last few weeks I have been searching for a Range Rover Velar and came across a Velar on Auto Trader which was advertised by autovogue so I called them and booked an appointment to go view the car that I had seen online. when I arrived they explained that they don't actually have the car in stock they buy in Velars and modify them to my choice which isn't explained on Autotrader. so josh shown me around a base velar d180 and I test drove it and ofcorse all the way round he's using his sales tips as a salesman should. I currently drive a 3ltr and didn't like the feel of the d180 so I decided I wanted a d300 Velar. josh explained that they get cars in weekly and if I wanted a d300 I should pay a deposit of £1000 to secure the next one that comes in. After a few weeks of emailing josh and not really getting a response as I felt I hadn't paid the deposit I decided im going to pay the deposit as I couldnt find any other cars I liked. After paying the deposit of £1000 I felt my experience just went from bad to worse. giving me opinion of Velars which I think was overpriced but because I had paid a deposit I didn't really have a leg to stand on. ( baring in mind they have them listed on auto trader for a lot lower price) there customer service is terrible emails/whatsapp daily you can imagine paying a deposit of a THOUSAND POUND you would except responses but you get nothing back. I have now purchased a velar else where and I've asked them for a refund but STILL after asking a week ago for a refund I've had no response and no refund. THIS IS FALSE ADVERTISING AS THEY DONT HAVE THE CARS IN STOCK.