Michael P

Disappointing response

Have used this dealership for a while. Apart from the fact they often wish to retain the vehicle re parts etc to the following day I have been very satisfied with their work. Having recently taken the vehicle in they found a fault with a £6800 solution needed (wiring had been damaged) I repeatedly tried to get in touch and was promised time and again that the service department would contact me which they have never done. They tried to get me to book it in for MOT but when I pointed out I was still waiting for them to contact me, again I was told someone would contact me. I spoke to them again today and was told that the service department was too busy. I could have looked around a month ago and will now do so. To balance this review slightly I will say that their valeting is top notch and I have always found the office staff extremely helpful and polite.