Glenn F

Read all the reviews before buying!

Ignore the poor reviews at your peril! Absolutely shocking and disgraceful service. I purchased a car remotely and had to wait 2 weeks as I was informed the car had to be mechanically perfect to meet Mercedes standards and the car came with a 2 year extended warranty. Small details about the sale were not as 'agreed' but I didn't expect a main Mercedes dealer to sell me a car in dangerous condition! As the car had just been MOT and gone through a multipoint check I have complete faith that everything would be ok. In fact the car was delivered with one tyre that should have been replaced as it was 7 years old and had signs of perishing, this was an original tyre (runflat) where's the other 3 were non runflat - this is not only damn right dangerous but also illegal. How did this pass all the so called checks? I was also sold the car as having a full Mercedes main dealer history and told it had just had a major 'B' service. On checking I could see the next service due was in fact a 'B' service. On pressing Sinclair to provide a copy of the service history the car had in fact missed 3 services. This meant the included warranty wasn't worth the paper it was wrote on and the car is worth a lot less money. Other issues included having the last owners personal details including address left in the car in the glovebox - after having all these multi point checks? I have received a full refund but have been left out of pocket paying admin fees to change my insurance, losing a month's worth of tax ect. On trying to raise a complaint I was informed I should have paid for the car to have been collected. Had I not have been so savvy on checking all this I would have been driving a dangerous non serviced car. You have seen the reviews and have been warned. I have tried to make them realise how serious these issues are but they are simply not interested.