Kevin

Good choice of cars, poor customer servi

Although they had a good choice of cars, we were very disappointed with the customer service. Firstly when we arrived to test drive a car, we were told we couldn't take it on the main road unless we had 2 forms of ID showing our address, but we could take it round the industrial estate (??), which meant not even getting past 3rd gear. I'd even phoned to arrange the appointment, so it was odd that they didn't mention this requirement then. The car had a gearbox fault which they hadn't got fixed at the time, so I asked for some money off as we were taking a risk, but it was refused. Fair enough, but I then asked if they could give us a full tank of petrol as it was on empty. They said "I'll give you £25 worth", which we accepted. But when we picked up the car a few weeks later after the gearbox repair had been done, they said they'd put some fuel in, but had used some running around getting it serviced. The fuel light was still on so I suspect none had been put in. They certainly hadn't put £25 in as promised. There was also a large scratch across the top of the dashboard which either wasn't there when we test drove it, or had been covered by the advertising documentation. Also, the 3 month warranty was parts only, not labour which is generally the most expensive element of a repair so beware of that. To be honest if my daughter hadn't had her heart set on the car she bought, we would have gone elsewhere.