Gary C

Shocking customer service

I duly booked in my car following receiving the Urgent Safety Recall letter issued by Renault UK pertaining to the Kadjar rear door locks. On collecting my car I was told car needed a service? The service due light was on when I got in my car. When I took my car to the Renault Bury garage the service light definitely was not on. Why would it be - as I explained I had my car serviced on 05/07/2011 and had only covered approx 4000 miles since then. On collecting my car the chap on reception told me car was due a service - I explained the above that my car had only been serviced in July so could not be due a service especially as I had only covered 4000 miles since. I had only taken my car in for the Urgent Safety Recall. Lo and behold when I got in my car the service light was on. I rang the garage and they were not interested. I escalated to Renault UK but been advised they could not help. To be told it will cost me £114 to be reset by Renault is totally unacceptable. I will not be paying Renault for this. Due to this experience Renault as a brand will never get any money from me ever again.