Emil D

DO NOT BUY FROM A STAR MOTTORS! SCUMBAGS

DO NOT USE THESE LYING SCUMBAGS!!! I am only giving one star as there isn't an option for a ZERO! We bought a BMW X5 on a 03 plate back in May 2021 and paid £4300. The average car of that type at the times was about £2000-2500. We thought we were buying a nice, well maintained car which is why we paid top dollar for it. FAR FROM IT! Upon a quick check over from my mechanic guy it became clear that 2 retaining clips on the brake pads were missing, which meant the they break pads could fell off at any time RENDING THE CAR UNSTOPABLE! There was also a deep cut in one of the tyres with the cords exposed. So those three items meant an instantaneous MOT FAILURE!!! There was also a whole bunch of other issues to which they reluctantly agreed to repair / replace. One of those was a faulty O2 sensor on the engine which triggered the yellow "check engine" light, which is another reason for an MOT FAILURE!!! After a lot of negotiations and me having to do 2 100 mile trips at my expense they fixed most of the issues but not all. From the get go they agreed to replace the left wing mirror which had a broken plastic casing. They were supposed to source the mirror and fit it and they did neither. After 2 months of wait and endless attempts on my part to get them to do something about the mirror, I suggested that I source it myself, get my mechanic to fit it and that they will reimburse me to which they said go ahead and we will pay you. At this point it became clear that the right wing mirror also needed replacement as the gals bit had been broken off and simply stuck on with glue!!! COWBOYS!!! I then had a more thorough check done to the car and a whole bunch of other issues came up. I simply asked them that they pay me £317.60 for the mirrors, although the 2 cv gaitors on the front wheels were broken, WHICH IS YET ANOTHER REASON FOR AN MOT FAILURE!!! At this point, they stopped answering my calls, text messages and emails. I have to say that I am absolutely disgust at how these people do business and I think that operations as theirs have to be completely shut down and they shouldn't be allowed to trade ever again as car dealers. I think other reviews would also suggest the same. I would be pursuing legal actions through Trading Standards! NEVER, EVER, EVER, EVER LIKE ABSOLUTELY NEVER USE A STAR MOTORS. DO YOURSELF A FAVOUR AND GO ELSEWHERE.