Quoc P

Very bad customer service from Kia

Yesterday I found a Kia Niro that I liked on Kia website with the registration No GD70KSE at Kia Sidcup. I rang the branch and requested a test drive and was given an appointment at 11.30am today, Friday 27th October 2021. My wife and I drove about 40 minutes from Addiscombe to arrive at Kia Sidcup with a 15' spare. We were received by a lady at the reception desk and was shown the said car just outside the showroom for us to look at while waiting for a sale person to assist us. About 5 minutes later, the same lady came out and said "that car was no longer available because it had been reserved on line about 10 minutes ago for him to test drive tomorrow". She also said that "if the sale doesn't go through I will give you a call later tomorrow." We were very disappointed because we had already booked and were here for our test drive appointment. The lady kept on saying sorry. She then invited us to look around to see if we would be interested on any other car since we were here already. We said "no thanks" and left. It was a very bad customer service that we rereived. We really thought that as a wellknown brand like Kia we would have expected a much better customer service.