Joanne S

Avoid at all costs!

I purchased a Fiat 500 lounge June 2019, as a new driver I was a lamb to the slaughter for Richard Hardie Fiat Silverlink! The car I chose, I was told would be valeted before I picked it up and with a full tank of fuel. This was not the case, the salesman did give in and filled the tank, but I drove off with a grubby car. This turned out to be the smallest of issues. The car itself broke down at the entrance to the Tyne Tunnel, the clutch broke. The garage did pick me up and retrieved the car. Fixed the issues and fingers crossed that’s been fine since. Next hump in the road, road tax. I received no reminders but did get a bug red sticker on my window as the Fiat salesman had not transferred my details to the DVLA! You would think that would be enough issues for one car sale, nooo. I was offered a free service to compensate for the original breakdown, they did not honour this. Next issue, time to replace tyres, of course I chose a different mechanic to do this work, but low and behold there was no locking nut in the car. The one person available to speak to, Kyla, said they’ll do nothing after 2 years but I could buy one! Please avoid like the plague, poor customer service from the get go. Top money for substandard product and service.