Matt

Poor Service

Went into Ocean 3 weeks ago to have a look at a IX3 and was offered good service by their sales rep' who offered me an immediate test drive of circa 30 mins. I was very pleased as i didn't expect this, i came back very happy and booked in for another longer test drive the following Saturday to check the range. When i arrived, all my details were taken and keys handed over and went to the car to find the car had not been charged, it only had 83 miles charge. The whole point of the test drive was to see how it would go on a full charge on a motorway to see if i could get a 200 miles or so from the battery. I have done a similar test drive with Audi and Jaguar, but i prefer the BMW! They did say i could charge it somewhere but as i pointed out that would take circa 3 hours due to charging points in Cornwall... After several apologies i was rebooked in for a 3rd test drive the following Saturday after rescheduling a few things. When arriving at Ocean i received a call from Ocean which i missed and when i spoke to Ocean i was told the car had been charged but the test drive was double booked with another couple. The sales manager blamed the sales rep' that was off sick that day saying it wasn't booked in (even though she confirmed it with me before i left the previous week) and offered a minimal apology. 'Can we book you in again', this would have been a 4th weekend i needed to arrange things around a test drive and when i asked whether he could rearrange the other couples test drive (given they had already let me down) rather than mine he blankly refused. Its as if they don't work in customer service at this dealership and they dont seem to train their staff. Most dealerships send you a confirmation of a booking or even dare i say call you the day before to confirm. Bear in mind this is supposed to be a premium brand, you would imagine the service would be similar. Clearly not at Ocean.