Rebecca

Don't buy a car from here

I recently purchased a vehicle from here, and was excited to collect the vehicle as I had always wanted a Honda Civic however the day didn't go to plan. I phoned G AND M before I went to collect the vehicle and make sure it was ready, they said yes everything was fine and come down but we haven't managed to put any fuel in the vehicle since the test drive and back then it only had 20 miles reminding, which wouldn't even see me home. Once I arrived I signed the paperwork and they were going to let me go, when asked we need to TAX my vehicle first. This was then a problem and the sales manager disappeared in the office from 5 minutes, then came out and said they don't have the V5 for the vehicle, so will need to tax the vehicle on a v62 however this can't be done unless the vehicle is in the trade, i know this because I am an administrator for a car dealership. Then they said i need to trust the previous owner doesn't un-tax his vehicle and drive under his tax and not have the vehicle in my name. i didn't want to do this, but didn't have a choice as I didn't have another car to drive and they couldn't provide me a demo. After all this we finally agreed they will take responsibility for any issues and i drove the car home, well half way home, then realized they hadn't fitted the dashcam, like they said they would. so i drove back, walk in and asked where the dash cam was and the sales person my dad handed it to, spoke to him in a disgusting manner, then the whole sales team disappeared. After 15 minutes of searching they had lost my dash cam, they gave me a replacement. After over a week fighting to get the v5 for my vehicle, I finally got it and did everything myself on their behalf as I couldn't trust them to do it correctly. I will never go back to this dealership after the way I have been treated and have not even received a proper apology from them.