Alam R

Poor communication and time wasters

My experience with JustEVs was awful and I'm quite surprised at their score here! They had won a bid to purchase my car back in mid-September, according to sales terms they should've picked up the car within a few days. I got a template email from Red Middleton the next working day which was a good start but after that he was nearly impossible to get hold off either over the phone getting him to respond to emails. They failed to arrange to pick up the car for 2 weeks but eventually set a date and turned up to collect. Ahead of this appointment I reaffirmed the scuffs on my wheels and sent high res pictures of all my alloys which they confirmed ahead of the appointment was fine and won't effect the price. On the day of the collection they turned up and did an assessment of the car. The assessor highlighted the issues he found which was one very minor stone chip to the front bumper and scuffs on the alloys. Red Middleton then called to discuss these issues where I reminded him that I sent the pictures of the alloys and he agreed I had and it was all fine. He went off to arrangement payment for the car. In this period I did a factory reset of my car, losing all my car configuration setting and access to my mobile app. The person collecting the car even wanted to get it on the back of his truck. About 20 minutes later Red Middleton calls and says his Manager suddenly decided to pull out of the deal citing 'damages not reported' which he conceded wasn't the alloys as I sent the pictures ahead of time which only leaves a stone chip was measured a few millimeters. They didn't offer another price and before I know the truck driver even drove off! Despite attempting numerous times to get a straight answer from the company why they wasted my time, no one would get back to me, they wouldn't answer my calls or emails. It seems quite apparent to me now they bid for the car willy nilly and then Red Middleton proceeded with the sale without authorisation. It's only when it came to sending the money did it get reviewed by Management who decided they don't want to go ahead. In summary, I'm not even upset about them not going ahead with the purchase but it was their poor communication, very difficult to get hold off, promises of call backs made from everyone you speak with no follow through. Just a really bad customer service experience!