Anonymous

Disrespectful and unhygienic

On arriving for a booked appointment I had to wait 10 minutes just for someone to allow me to enter the service department. She also questioned as to whether I was entitled to park in the disabled bay, even though it is a Motability car. I had to inform her that I have a Blue Badge. She also asked me to wear a mask, I let her know that I am exempt, although she didn't have a mask on anyway. Many people including Royal Mail postmen coming in didn't have a mask either. During the 10 minute wait a male member of staff sat at his desk just coughing. No tissue, or coughing into his elbow as is advised. No just coughing even to the point of his coughs wobbling the "splatter screen" at his desk. Throughout my hour wait for my car to be returned, there was continued coughing as previously described. Upon handing back my car keys, I could not quite understand the person talking to me as he had a mask on behind the screen and I am hard of hearing. I found this very difficult. I did not find my car back in the disabled bay, I found it down near the back of the area. My car seat was fully back from the pedals and reclined so far back that it took me some time to sort out before I could leave. I also found that they had interfered with my car settings. Automatic headlights and speedometer were not as before. "Car Settings" was showing on the display. I shall not return to that place. Shamefully ignorant and disgusting. No respect for anyone or anything. Appalling to say the least ! They deserve 0 star rating.