Loan U
Lacking in Customer service
First visit to the Bromley Branch today, for a pit stop service. Booked online and requested a staff member to contact me with regards to my booking and no one did! Used they customer app chat and no response! Customer service not friendly or welcoming on arrival, just ignored, even when a staff member asked one of the service team to assist me, they ignored him! Gave feedback to the Team Service Manager , who didn’t seem bothered at all! Work was completed quickly, which is the only good comment I can leave. Not sure I will return in the future as service with a smile doesn’t hurt! Not what you would expect from a brand like BMW!