Anonymous

No idea of customer service

I'm a Vauxhall driver looking to move to an electric vehicle. Received an invitation from Vauxhall to have a 24-hour test drive. Wanted to see how easy it is to charge the car when out and about. Got a phone call from Marshall Peterborough, no understanding that I had responded to a Vauxhall invitation. Explained that I had a couple of days a fortnight away when I was doing longish journeys and could run the battery right down and I wanted the test on either of those days. Person said I could have car for about four hours. I told him Vauxhall had offered a 24-hour test. He reluctantly said he'd see what he could do. Called me back and said all arranged. Arranged my meeting and planned everything for drive. First thing in the morning of arranged date rang to check all was well as I was being taken to showroom and wanted to confirm that the time was OK. Reception said salesman Conor was on the phone and would ring me back. He did and said that the car had been lent out as a courtesy car but he had another one available which he could let me have for half-an-hour. I told him that he needed to understand my clear instruction from the first call had been that I was only interested in a 24-hour drive. Basically there was no interest in the problems they were causing. At short notice I had to book train tickets and taxis and ended up spending £70 and a whole day to get to and from a meeting that I thought was going to allow me to make a decision about making a change to a completely different way of motoring. I haven't had an apology or even been contacted by them - a very poor operator as far as I am concerned. Well, I didn't get to make a decision about that car but I did make another decision. Never, ever, to deal with Marshall Peterborough Vauxhall.