Miss D
Andy, Shane Wilson, Lauren and Andrulla
I have purchased my 2nd car on the 22nd September 2021at the CarStore in Chilwell, Nottingham. The first was when I passed my test in 2017 and nervously I didn't know where to go? or what car to buy? but after popping into Carstore I viewed so many cars and was still confused, the staff then were friendly, polite and not 'pushy' They allowed me to take my time and I was able to test drive two cars, the first one I didn't like but the second I fell in love with! So when it was time to upgrade my then car as the PCP was coming to an end I decided to go back to the Carstore and I'm glad I did! Lauren was the first friendly face that I saw and she was lovely and extremely helpful, allowing me to look inside and sit in a few cars and arranged for me to have a test drive of an automatic car which I was nervous about but fell in love with! Shane Wilson was the more experienced Salesperson who navigated me through the car buying process and he was so helpful. personable and funny...don't tell him that! I was really pleased and he went through the details which kind be mind boggling but he didn't rush me. The Manager Andy also introduced himself and he was friendly too...nothing was too much trouble for the team. When I returned to pick up my car I met another member of the team called Andrulla who helped me sort out the media for my car...Thanks Andrulla you're a 'sweetie!' I am extremely pleased with my second car and am loving the automatic driving experience. Thank you again Carstore a brilliant positive experience.