Anonymous

!! TOYOTA AURIS REG: GX65NPA // READ !!

!! TOYOTA AURIS REG: GX65NPA // READ IF YOU ARE ABOUT TO BUY!! tl;dr Saw the car, loved it, put down a £300 deposit. Requested a Toyota service pre-purchase for a health check and service (for my peace of mind) before purchase and pick-up — all returned positive with a couple of advisories. Right before pick-up, I was told there was a sudden issue — P261B Engine coolant pump B control malfunction — which was to be checked and repaired/replaced by Toyota. It was replaced, but I reached out to another Toyota who serviced it for the first owner and they stated this issue had occurred before. The reason why I'm leaving this review is because what was initially a great experience turned into a terrible one where Mohammed (aka Mo) verbally gave me two options over the phone: 1) they'd refund the deposit and repost on AutoTrader 2) I'd purchase and collect the car asap — the latter with a great sense of urgency even suggesting they deliver the car. Needless to say, I wasn't about to rush into buying a car so decided to call both the Toyota it was just serviced at as well as the original one — who are a complete 3rd party with no connection to the seller whatsoever. The latter provided great advice including the risks of going ahead which involved potential issues that could cost up upwards of £1.8k (they advised entire hybrid battery could require replacing considering the aforementioned malfunction error). Anyway, as I'm writing this, I can see it's being advertised for an even higher price given what they've had to spend to repair the car. I've also not heard back from them since requesting the deposit back multiple times — on the bright side, I dodged a potentially expensive bullet. FYI: I'm writing this because I'm obviously frustrated I wasted time plus lost £300, but I'm also trying to advise whoever is looking at the below car. I hope this helps someone. REG: GX65NPA Specs: pearlescent white with panoramic roof