Anonymous

Stressful experience

Thought I’d found my perfect car. The title on the ad read Auto, Low Mileage, Bluetooth Three of the majors on my wish list! The young salesman Jacob was very helpful and I drove away my 64 plate Vauxhall Astra on the 19/07/2021 a very happy lady but that was short lived. When I got home and tried to connect my phone to the Bluetooth I found out this particular model didn’t have it even though the steering wheel was set up for it so obviously the person who put the ad up hadn’t done their research properly. I phoned the next day to complain and Jacob wasn’t there someone else said they’d look into it and ring me back but of course they didn’t … this happened on 3/4 occasions Eventually they ordered a Bluetooth adapter which you had to use through Siri and was utterly useless and not hands free this was weeks later and I still hadn’t received the extra warranty /breakdown cover documents I purchased so had to chase them again eventually they got emailed across and omg what a rip off a list as long as your arm as to parts that are NOT covered so don’t be tempted to buy it when offered more money on your part exchange it’s just a scam. Eventually I got some compensation but have to say the whole experience has been a nightmare The quality of customer service from sales / complaints manager / to head office has been abysmal. Thank God after 58 days this saga is over!