Karl

Disappointed

I have spent with quests both through work and personally for over 20 years and never had a problem. It certainly appears however that a company is usually remembered more for how they deal with a problem. My last car which was brought new from quests 6 years ago (bright yellow Adam and loved by my wife) with a lifetime warranty (no need to visit any other garage) has been in to them twice a year for MOT and service along with several warranty repairs since the day we purchased it with the exception of a tyre change as quest no longer do them. It was observed by the mobile tyre fitter that there were 4 dents in the underside of the car (pointed out to me before work commenced) that had unbeknown to me or my wife likely been there a while. It is clear from videos we all get of our cars on the ramps at Quest that they use blocks, I have those videos in my email inbox, looking back at one of mine, I made, and stand by the claim to Quest that the damage was done while the car was in their care, which they seemed to agree with after I showed them the damage and asked for their insurance details and they directed me to their bodywork repairer to quote for the car to be fixed. Sadly though it seems that the £1200 to pull the sill straight is an admittance too far. And the letter from their legal advisor now tells me ‘it is not for us to prove we didn’t it is on you to prove we did’. I am not unreasonable and have hoped all the way through the difficult to conclusively prove process that Quest would be fair with their assessment of how the car was damaged and I am gutted that after all the good years of dealing with them this is where my wife and I find ourselves. I would advise anyone sending their car in to Quest of the need to thoroughly check the underside of your vehicle for damage when collecting as Quest will (some might say quite rightly) not accept it was them, no matter your need to have never taken your car to any other garage. What’s worse is that a car my wife has looked after and loved since the day she saw it on Quests forecourt now feels broken to her and yes she may well be daft for being so attached to something but I prefer her happy and this whole process has left her sad. I have attached the picture, any advice would be gratefully received, also if anyone finds similar damage to their vehicle or has done in the past.. Karl