Anon

Unprofessional team throughout

We visited to look at and test drive a Fiesta. Problem started when they were sorting out our insurance for the test drive and were told my husband’s insurance wouldn’t go through, We had a test drive the day before at another branch with no problems, (not sure if it had anything to do that the guy was discussing his own car on the phone while he tried to set it up. We were told that it couldn’t be sorted!) After a word with the manager they were able to sort it and we went out on the test drive. On return we asked a couple of questions about another car on site and the salesman told us to google it! When we challenged him and said that was his role he told us he didn’t like our attitude and that he was calling it a day!! No interest in selling us either car we were interested in. We went back to the manager who listened to us regarding the attitude of this salesman he was very apologetic and said he would look into it and get back to us. He seemed very reasonable. However rather then the manager calling us back 2 days later we got a different salesman asking if we wanted to buy the car and that he had heard we’d had a bad experience with Dan but was hoping he could change our mind about how we had been dealt with. I appreciate it is a sellers market at the moment but common courtesy goes along way. We bought a car else where. Also note the prices on forecourt were both higher than advertised on autotrader website.