Annushka

Avoid!!!!

Avoid this garage at all costs!!! If you are looking to purchase a new car, steer clear. I had been in regular contact with the garage last week to purchase the Mercedes Benz CLA 220 AMG Line which was up for sale on auto trader around a week ago. I took time to think about this over the weekend and called back on Monday to discuss and hopefully place a deposit, however the advert had been taken down at this point. I called on Monday to check if the car was still available and was on hold for around 2 hours and was then emailed by one of the staff and told that they closed early due to the bank holiday which of course was my mistake for calling after close of business. I received a call back on Tuesday and was told the car is still available therefore I went ahead to discuss a couple of final questions and hopefully place a deposit on the car, I was told the information I required in relation to when the next service for the car would be due was not currently available and would need to be checked on a computer and that I would receive a call back shortly. I heard nothing all day and when I called back several times later in the day, I was passed from pillar to post as-well as being placed on hold for a further 40 minutes. My details were taken several times this day and I was told the colleague who was dealing with this would definitely call back that day. I received no further correspondence. I called on Wednesday morning and was told the car was not on site therefore the information was not available but it would be on site from 4pm that day but it may possibly be the following morning however, either way I would receive a call to be updated on this. Again I received no correspondence. I called again on Thursday to speak to a manager and was told to email him which I did, explaining the way I have been treated to to which I was told “sorry for the inconvenience, the car is no longer available”. It seems this garage have very poor handling of their customers and do not value potential buyers. I am glad I did not purchase at this garage as I worry for the aftercare I would have received, if any at all.