Imran S
Awful experiance!!!
''Appalling service'' I purchsed an Audi Q7 using the Autotrader webiste for over £30,000 from this so called (reputable) dealer and was advised the log book would come in the post... Chased up V5 for several months and each time to be told it has been paid for and i would just need to wait... 3 months later i was then told by the DVLA it has not been applied for !!! Alarm bells were ringing here, they said, no application was ever made for a new V5 and i would need to conatact the dealer. Called Jay at the branch who advised nothing more he could do so i then contacted Audi UK who the got Phillip Jackson the manager to call me, who said he would now make the application as it was clear no previous application was ever submitted. I then advised Mr Jackson i was having two further ongoing issues with the car. Firstly, a creaking sunroof only while it was open and brake juddering at high speeds, he advised me i was coverd under Audi used car warranty and was assured 100% that this will be sorted by the local dealer in glasgow. Please note, prior to me picking up the car this dealership advised approxamitly £3500 was spent on the car which included a sunroof service and new brake pads and disks. So, to my surprise they happen to be the same two areas that have the issues. The local Audi dealer in stirling contacted Audi warranty who stated these issues were on the car at the time of purchase and did not fail after so, they arent covered under the warranty terms. Once again I called the dealership, asking them to sort these issues out, only for them to state that nothing more they can done. I called VW Audi finance and made complaint who investigated the matter and concluded that the sunroof and brakes are wear and tear items so the matter is closed, despite the fact i showed them a copy of the invoice given to me at of purchase for the sunroof service, new disks and pads. So, clearly the dealership have lied about the servicing of these issues. Clearly this dealership is only after one thing, that's your money at any cost. before you buy from these, check out the various review sites and one will get how dishoinest they are. My gripe is also with Autotrader as they should be able to intervene in such matters as i am initally using their website to purchase a car, i am also relaying on their expertise and the peace of mind that surely they must only allow reputable dealers to advertise on their website.